Frequently Asked Questions (FAQ)
Can I get a refund?
Refunds are not accepted after the pre-order period ends. However, we support order-holding—you can wait until multiple pin designs are completed and ship them together to save on shipping costs.
How long does it take to receive my order?
Production time for each pin is approximately 3–4 months after the pre-order closes.
How long can my order be held?
We can hold your orders for up to 2 months.
What situations are eligible for after-sales service, and how does it work?
Metal pins are handcrafted items, and minor flaws are considered normal. We advise perfectionists to consider carefully before purchasing.
If there are noticeable flaws on the face or other prominent areas, you may request after-sales service. Depending on the situation, we will offer a replacement or partial refund.
How do I care for the pins?
To prevent rust, keep metal pins away from water and store them in a cool, dry place with a desiccant packet for moisture protection.